Frequently Asked Questions

Yes. All products sold on Beauty Boutique are 100% authentic and identical to those found in high-street and department stores. We source directly from trusted distributors and manufacturers to guarantee genuine products.

Absolutely. At Beauty Boutique, we do not sell used, opened, or expired items. Every product we offer is brand new, sealed, and authentic. We pride ourselves on supplying premium beauty products and fragrances that meet the highest standards.

We accept all major payment methods, including: Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, PayPal, Klarna (Pay Later options available for UK customers).

Payments are taken immediately at checkout to secure your order. You’ll receive an email confirmation once your payment has been processed and your order is confirmed.

Orders are typically processed and dispatched within 1 working day.

Estimated delivery times: Standard UK Shipping: 2–5 business days & Express UK Shipping: 1–2 business days.

You will receive tracking details as soon as your order is dispatched.

We ship via trusted courier partners, including: Royal Mail, DPD, Evri (formerly Hermes), UPS (for larger or express parcels)

We offer a 30-day return policy for all eligible items. Products must be unused, in original packaging, and in resellable condition. For hygiene reasons, personal care and opened skincare items cannot be returned unless faulty. View our full return policy [here].

To initiate a return, please email us at hello@beautyboutique.co.uk with your order number and reason for return. We’ll guide you through the return process and provide the return address.

Simply click on the Account icon at the top of our website and follow the steps to register or log in. You can also checkout as a guest if preferred.

Click on the "Forgot password?" link on the login page. Enter your email address, and we'll send you instructions to reset your password securely.